Home → New Client Setups → Account Setup → 360
3.2. 360
The database creation tool is located here: http://ai360databasemanager.aristotle.com/
login: techservices
pass: ts@123
Client ID: Copy/Paste from HelpSpot (HS) case Customer Number field. If missing, open the contract and see the lower right corner. The CID is the value after the "S-"(you can drop the leading zero if present).
Client Name: Copy/Paste from HS case Client Name field. Also check the contract to catch potential typos.
Database Name: Format is P6_<client name with no spaces>_<today's date YYYYMMDD> with a max of 50 characters.
Database Server:
- hvv-360pacgrdb1 if initiated by an account manager in Professional Services
- hvv-360camdb1 otherwise
--Steps below not required for temp./interim conversion databases such as when converting CM5 to P7
For the last "send detailed email" step, email to yourself. Next, forward that email to murali.maddukuri@aristotle.com, Tae.Kim1@aristotle.com, and Kim.Ulrey@aristotle.com. Kim needs the Contact Name, Phone and Email address for the client so she can setup a cc.com account for them.
- If the setup was initiated by an account manager, just let her know their name and they will provide the details.
- If it came directly from a sales rep, copy/paste from the HS case Contact Name, Email, and Phone.